Post-Purchase Support: Modifying Your Order

Made a Mistake? Here is How to Fix It

We know that mistakes happen—whether it's selecting the wrong phone case size or misspelling your shipping address. Our fulfillment process is fast, but we do offer a small window to modify your order.

Changing Your Shipping Address

If you need to change your shipping address, please contact us immediately. We have a processing window of approximately 2-4 hours before an order is packed and handed over to our shipping carriers. Once the order has been marked as fulfilled, we can no longer change the destination address.

Updating Recipient Details or Items

Realized you ordered the iPhone 14 case instead of the 14 Pro? Email our support team with your order number and the exact change you need. As long as the order hasn't entered the packing phase, we can swap the item for you.

Order Cancellations

If you need to cancel your order entirely, please reach out as soon as possible. If the order has already shipped, you will need to wait for it to arrive and then follow our standard Return & Refund process.